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Effective Date: 11/4/2025
Company: Custom Technology Solutions (“we,” “our,” or “us”)
Website: www.OVCTS.com
Governing Law: State of West Virginia, United States

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1. Introduction

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Custom Technology Solutions respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our services. By accessing our site or engaging our services, you consent to this Privacy Policy.

We do not sell, rent, or trade your personal data — ever.

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2. Information We Collect

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We collect only the information necessary to provide and improve our services, including:

• Personal Information: Name, phone number, email address, physical address, and company name when voluntarily submitted through forms or communications.

• Service Information: Job details, project notes, and service preferences.

• Technical Data: IP address, browser type, operating system, and referring website, collected automatically for site analytics and security.

• Payment Information: Processed securely by third-party payment providers; we do not store or retain full payment card details.

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3. How We Use Your Information

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We use the collected information to:

• Provide and manage requested services and installations.

• Respond to inquiries and schedule appointments.

• Improve our website, offerings, and customer experience.

• Send transactional or service-related updates (never spam).

• Comply with legal obligations or resolve disputes.

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4. Data Protection and Security

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We maintain strict administrative, technical, and physical safeguards to protect your information from unauthorized access, misuse, or disclosure.
While no system is completely secure, we take all reasonable steps to protect your data, including encryption, access controls, and secure storage practices.

5. Information Sharing

We do not share personal information with unrelated third parties.
Information may be shared only when:

• Required by law, subpoena, or court order.

• Necessary to perform contracted work (e.g., subcontractors, payment processors) under confidentiality agreements.

• You have given explicit consent.

We never sell or lease personal data under any circumstance.

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6. Cookies and Tracking

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Our website may use cookies for basic functionality and analytics. Cookies do not grant access to your computer or personal information. You may disable cookies through your browser settings, though some features may not function properly.

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7. Data Retention

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We retain personal information only for as long as necessary to fulfill service obligations, comply with legal requirements, or maintain business records. Once no longer needed, information is securely deleted or anonymized.

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8. Your Rights

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You have the right to:

• Access and request a copy of your personal information.

• Request correction or deletion of inaccurate data.

• Withdraw consent to communications at any time.

Requests can be made by contacting us directly using the information below.

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9. Third-Party Links

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Our website may contain links to external sites. We are not responsible for the content, privacy, or security practices of those third-party sites.

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10. Children’s Privacy

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Our website and services are not intended for children under 18. We do not knowingly collect personal information from minors.

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11. Policy Updates

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We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Updated versions will be posted on our website with the revised effective date. Continued use of our site or services constitutes acceptance of any updates.

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12. Contact Information

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For privacy-related questions, data requests, or policy concerns, contact:

Custom Technology Solutions
Email: info@ovcts.com
Phone: 412-347-8846
Address: Wheeling, WV
Governing State: West Virginia, USA

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Legal Notice

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This Privacy Policy is governed by and construed in accordance with the laws of the State of West Virginia, without regard to conflict of law principles. Any disputes arising under this policy shall be resolved exclusively in the state or federal courts located in West Virginia.